INFORMATION TECHNOLOGY / HELP DESK

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

QUALIFICATIONS/EDUCATION

• High School Diploma or equivalent

• Bi-lingual English/Spanish preferred; must be able to read, write and speak English

• Customer Service Skills

• Advance Computer Skills

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ABILITIES/SKILLS

• Excellent communication, Customer Service and telephone skills.

• Strong troubleshooting skills

• Strong organizational skills and ability to multi-task effectively.

• Detail oriented and able to work efficiently in a stressful environment.

• Strong sense of teamwork.

• Able to respect and maintain patient confidentiality at all times.

• Must be able to work with the Practice Management System.

• Must be able to work independently.

• Must be able to follow policies and procedure.

• Versed in the following technologies:

  • Windows XP/7/8

  • Basic TCP/IP Networking (Switches, Routers, IP knowledge)

  • Web technologies and browsers

  • Domain Structure

  • Printer setup and configuration

Salient Features

JOB TYPE • FULL TIME 

LOCATION • ALL LOCATIONS

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